Course curriculum

  • 1

    Welcome to VIP Aspire

  • 2

    Introduction

    • Freelance vs. corporate crew

  • 3

    Pre-flight preparation

  • 4

    Service standards and specialities

    • In-flight duties

    • Cabin preperation

    • Setting a table

    • Wine presentation

    • Champagne

    • Food safety principles

    • Food presentation

      FREE PREVIEW

    • Specialities

    • Service

    • Test your learning
  • 5

    Post-flight duties

    • Post flight duties

  • 6

    Customer service

    • Customer Service

    • Going the extra mile

    • Service recovery

    • Test your learning

  • 7

    Interviews and recruitment

    • VIP crew skills

    • Interview skills and preparation

    • Test your learning

  • 8

    Improving your CV

    • CV Introduction

    • Typical CV - Example

    • Methods to improve your CV

    • Example CV - Improvement Critiques

    • Excellent CV - Example
  • 9

    Practical exercises

    • Practical exercise

    • Useful Catering Resources

    • Forms
  • 10

    Course validation

    • Introduction

    • Course validation